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Before you begin:
  • Ensure you have admin access in Gratero.
  • Keep your carrier credentials and warehouse details ready.
  • Align your support team on communication channels.
Use this guide to build a clean foundation before you start processing live orders.
1

Set up team roles

Add your operations, support, and manager users so ownership is clear from day one.
Team member setup view.
2

Configure warehouses

Add pickup locations and verify complete address and contact information.
Warehouse list in Gratero.
3

Connect courier partners

Add all active carrier accounts and confirm service availability.
Carrier configuration page.

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Serviceability protection

Block known non-serviceable or high-risk pin codes to reduce return and exception rates.
Blocked pin code management screen.

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Troubleshooting

Confirm that:
  1. At least one warehouse is active.
  2. At least one carrier is connected.
  3. Your order destination pin code is not blocked.
Check that channel credentials are valid and templates are published. Then run a test message from your notification settings.