What is Gratero?
Gratero is an AI powered shipping platform for D2C brands to automate logistics and improve customer experience. We help brands to reduce RTOs, automate NDR follow-ups and prevent delivery delays using AI. This documentation is organized for operations teams, support teams, and admins who run daily logistics workflows.Get started quickly
Set up your workspace and start shipping with Gratero.
Quickstart
Use these guides to complete your initial configuration.Workspace setup
Connect your workflow and prepare your team for daily operations.
Carriers and warehouses
Add carrier partners, warehouses, and serviceability rules.
Customer notifications
Configure channels and templates for proactive delivery communication.
Automations and AI agent
Build rule-based flows and AI-led conversations to prevent delivery failures.
Design Tracking page
Customize your branded tracking page to deliver a seamless post-purchase experience.Tracking page customization
Create a branded tracking experience your customers will love.