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Team management controls who can access and operate Gratero.

Invite members

Invite users with role-appropriate permissions.
Team settings panel in Gratero.

Role design recommendations

  • Admin: Full control over settings, automations, and channels.
  • Operations: Shipment, label, and warehouse operations.
  • Support: Notification management and customer issue handling.

Onboarding checklist

  1. Confirm each new member can access the required modules.
  2. Run one supervised shipment flow with each new operator.
  3. Review escalation workflow ownership before go-live.