Use notifications to proactively inform customers and reduce failed delivery attempts.Documentation Index
Fetch the complete documentation index at: https://docs.gratero.com/llms.txt
Use this file to discover all available pages before exploring further.
Notification center
Manage all delivery communication from one place.
Channel popup and trigger selection
Use the channel popup to choose message types and trigger points.
Best practices
- Send order confirmation immediately after shipment creation.
- Add out-for-delivery and failed-attempt notifications.
- Keep templates short, clear, and action-focused.
- Include branded tracking page links whenever possible.
Validation checklist
Before publishing:- Verify each template has the correct variable mapping.
- Send test messages to internal numbers/emails.
- Confirm every trigger is active in the expected order flow.