> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gratero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspace setup

> Set up your Gratero workspace for daily execution.

<Info>
  **Before you begin**:

  * Ensure you have admin access in Gratero.
  * Keep your carrier credentials and warehouse details ready.
  * Align your support team on communication channels.
</Info>

Use this guide to build a clean foundation before you start processing live orders.

<Steps>
  <Step title="Set up team roles">
    Add your operations, support, and manager users so ownership is clear from day one.

    <Frame>
      <img src="https://mintcdn.com/gratero/ocr-4UD3nockbZwc/screenshot/team.jpg?fit=max&auto=format&n=ocr-4UD3nockbZwc&q=85&s=c9f30fd29e153966374169aa2db0b26e" alt="Team member setup view." style={{ borderRadius: "0.5rem" }} width="1920" height="911" data-path="screenshot/team.jpg" />
    </Frame>
  </Step>

  <Step title="Configure warehouses">
    Add pickup locations and verify complete address and contact information.

    <Frame>
      <img src="https://mintcdn.com/gratero/ocr-4UD3nockbZwc/screenshot/warehouse.jpg?fit=max&auto=format&n=ocr-4UD3nockbZwc&q=85&s=d590e93be6a76bccb7a89deeea6c7afb" alt="Warehouse list in Gratero." style={{ borderRadius: "0.5rem" }} width="1920" height="910" data-path="screenshot/warehouse.jpg" />
    </Frame>
  </Step>

  <Step title="Connect courier partners">
    Add all active carrier accounts and confirm service availability.

    <Frame>
      <img src="https://mintcdn.com/gratero/ocr-4UD3nockbZwc/screenshot/carrier-integration.jpg?fit=max&auto=format&n=ocr-4UD3nockbZwc&q=85&s=7fc0e9f6b4d0b7cf0fb20a5c3702c336" alt="Carrier configuration page." style={{ borderRadius: "0.5rem" }} width="1920" height="911" data-path="screenshot/carrier-integration.jpg" />
    </Frame>
  </Step>
</Steps>

## Serviceability protection

Block known non-serviceable or high-risk pin codes to reduce return and exception rates.

<Frame>
  <img src="https://mintcdn.com/gratero/ocr-4UD3nockbZwc/screenshot/block-pincode.jpg?fit=max&auto=format&n=ocr-4UD3nockbZwc&q=85&s=641001ae4c3acb9865037b7a499bcc10" alt="Blocked pin code management screen." style={{ borderRadius: "0.5rem" }} width="1920" height="910" data-path="screenshot/block-pincode.jpg" />
</Frame>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I cannot create labels after setup">
    Confirm that:

    1. At least one warehouse is active.
    2. At least one carrier is connected.
    3. Your order destination pin code is not blocked.
  </Accordion>

  <Accordion title="Notifications are not being delivered">
    Check that channel credentials are valid and templates are published.
    Then run a test message from your notification settings.
  </Accordion>
</AccordionGroup>