> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gratero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Set up customer communication channels and delivery alerts.

Use notifications to proactively inform customers and reduce failed delivery attempts.

## Notification center

Manage all delivery communication from one place.

<Frame>
  <img src="https://mintcdn.com/gratero/ocr-4UD3nockbZwc/screenshot/notification.jpg?fit=max&auto=format&n=ocr-4UD3nockbZwc&q=85&s=e2d1deeb7b01bf7e8f5a0d1fff35498e" alt="Notification settings overview." style={{ borderRadius: "0.5rem" }} width="1920" height="911" data-path="screenshot/notification.jpg" />
</Frame>

## Channel popup and trigger selection

Use the channel popup to choose message types and trigger points.

<Frame>
  <img src="https://mintcdn.com/gratero/ocr-4UD3nockbZwc/screenshot/notification-popup.jpg?fit=max&auto=format&n=ocr-4UD3nockbZwc&q=85&s=b0dfccaf774fd392f0a737169e5e69b9" alt="Notification channel popup in Gratero." style={{ borderRadius: "0.5rem" }} width="1920" height="911" data-path="screenshot/notification-popup.jpg" />
</Frame>

## Best practices

* Send order confirmation immediately after shipment creation.
* Add out-for-delivery and failed-attempt notifications.
* Keep templates short, clear, and action-focused.
* Include branded tracking page links whenever possible.

## Validation checklist

Before publishing:

1. Verify each template has the correct variable mapping.
2. Send test messages to internal numbers/emails.
3. Confirm every trigger is active in the expected order flow.